Terms and Conditions

1. General Information

Welcome to FALA jewelry!

These terms and conditions outline the rules and regulations for the use of Fala Jewelry Website, located at https://fala-jewelry.eu.

Name: Magdalena Szaynok
Legal status: Micro-entrepreneur
Business address: 254 CHEMIN de la Vitriere, 84210 Althen-des-Paluds, France
Email: fala.jewelry@gmail.com
SIRET number: 99926210800015

By accessing this website, we assume you accept these terms and conditions. Do not continue to use FALA jewelry if you do not agree to take all of the terms and conditions stated on this page.

2. Products

We strive to ensure that all product descriptions, images, and information displayed on our website are accurate. However, slight variations may occur.

As many of our products include natural gemstones and pearls, each piece may vary slightly in color, shape, or texture. These natural variations are part of the unique character of the jewelry.

3. Orders

By placing an order on our website, you confirm that:

• You are legally capable of entering into binding contracts.

• All information provided during checkout is accurate and complete.

We reserve the right to refuse or cancel any order if necessary, including in cases of suspected fraud or incorrect pricing.

4. Pricing

All prices are displayed in euros (€) unless otherwise stated. Prices posted on the entire website are shown in Euros (VAT not applicable,art. 293 B from French General Tax Code.)

Shipping costs are calculated at checkout and added to the total price of the order.

We reserve the right to change prices at any time, but the price applicable to your order will be the one displayed at the time of purchase.

5. Shipping

We ship from France and offer international shipping.

Delivery times may vary depending on the destination and shipping method. Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by customs procedures, postal services, or other circumstances beyond our control.

6. Customs and Import Taxes

Orders shipped outside the European Union may be subject to import duties, taxes, or customs fees.

These charges are determined by the destination country and are the responsibility of the customer. Fala has no control over these fees and cannot predict their amount.

7. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection laws, customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order.

To exercise this right, you must notify us by email within the 14-day period.

Returned items must be:

• unused

• in their original condition

• returned in original packaging

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. Refunds

Once the returned item is received and inspected, we will process the refund within 14 days.

Refunds will be issued using the same payment method used for the original purchase.

Shipping costs are non-refundable unless the return is due to an error on our part.

9. Product Care

Our jewelry is made from stainless steel, natural gemstones, and cultured pearls.

Due to the delicate nature of some materials, customers are advised to follow the care instructions provided on our website.

We are not responsible for damage caused by improper use or care.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Fala and may not be reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Fala shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

12. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of France.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the French courts.

13. Contact

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: fala.jewelry@gmail.com